IT Services Delivery Technician

ABOUT YOUR ROLE WITH US

As an IT services Delivery Technician, you will primarily support our awesome customers in the ongoing maintenance and support of their network and desktop environment. You will also provide end-user assistance, remote monitoring, problem resolution, data entry, and perform scheduled onsite visits. This position requires that you provide first-level support to clients in a professional, cheerful manner to ensure a clear understanding of the issue and the next steps for resolution.

---

 

REASONS TO JOIN OUR TEAM

---

 

YOUR IMPORTANT ROLE

As an IT services Delivery Technician, you will participate in several activities that promote the optimum operation and security of our customer's IT environment.

 This includes:

• Remote and onsite Level I and II client end-user support for hardware and software.

• Remote and onsite Level I LAN/WAN connectivity, routers, firewalls, and security support.

• Support technical issues involving Microsoft core business applications and operating systems.

• Maintain support documentation and update the ticketing system as required.

• Set up accounts and equipment for new users and manage user access.

• Diagnose end-user system failures and implement repair solutions.

• Diagnosis of client IT environment performance issues.

• Desktop/Laptop/Workstation/VM imaging.

• Manage Active Directory policy changes.

• Manage software license provision and deployment.

• Manage client servers, email, and web services.

• Replacement of field-serviceable parts.

• New client onboarding support.

• Cyber incident remediation.

This may also include:

• Install and configure wireless networking equipment.

• Support the sales function and Cyber Security team with prospect assessments.

• Provide remote support, software loading, and troubleshooting for handheld and tablets.

• Assist and mentor new team members as needed.

• Participating in video content for marketing purposes.

---

 

TECHNOLOGIES YOU WILL USE HERE

• Remote Management Tools.

• Service Desk Portal.

• Proprietary in-house developed software.

• Cloud-based Project Management and Collaboration tools.

---

 

KNOWLEDGE & SKILLS NEEDED FOR THE ROLE

• Technical awareness: the ability to match resources to technical issues appropriately.

• Interpersonal skills: such as communication skills, active listening, and customer care.

• This role requires high interaction with clients, you must be a patient listener and an effective communicator.

• Team player capable of building strong peer and interpersonal relationships.

• Ability to work independently and as part of an integrated, collaborative, and global team.

• Ability to demonstrate initiative and meet deadlines.

• Solid problem solving, organizational and analytical abilities.

• Familiarity with industrial environments.

• Self-starter with a sense of urgency.

• Diagnosis skills of technical issues.

• A propensity for continuous learning.

---

 

IMPORTANT FOR YOU TO HAVE

• Bachelor's Degree or equivalent technical experience.

• One (1) to Two (2) years of experience working as an IT support resource.

• Strong written and oral communication skills in English.

• Typing skills to ensure quick and accurate entry of service request details.

• Understanding of support tools, techniques, and how technology is used to provide IT services.

• Basic understanding of networking principles: Client-Server networking TCP/IP Routing DNS DHCP.

• Basic knowledge of CAT5 wiring.

• Basic knowledge of wireless security and wireless client configuration.

• Entry-level knowledge of Active Directory.

• Ability to perform basic user account administration.

• Basic understanding of network firewall/security technology.

• Malware and Spyware removal experience.

• Troubleshooting fundamentals.

• Ability to maintain confidentiality.

• Excellent organization and documentation skills.

• Must be comfortable with video conferences.

• US Drivers License.

• Ability to travel to customer locations as needed up to 20%-40% of the time.

---

 

CANDIDATE PRIORITY CRITERIA

• Three (3) plus years of experience working as an IT support resource.

• A preference for individuals that have already worked in an IT Managed Service Provider environment.

• Demonstrated commitment to personal growth in the information technology field. 

• MacOS experience is a plus. 

• Fluency in other languages, such as Spanish, is a plus.

---

 

IMPORTANT TO KNOW

• Your Reporting Location is Chesterfield, Michigan.

• You will contribute during a 40 Hour Work Week.

• A background and drug screening check will be conducted if an offer of employment is made.

• We offer a flexible working environment, and all positions are remote-office capable.

• We offer a strong platform for growth that enables professional and salary advancement.

  • There are many opportunities for professional development paths within Systems-X, such as advanced consulting, project management, shop floor integration, advanced software development, and more!

---

 

HIRING PROCESS TIMELINE

• We’ll be accepting applications for this position through the end of the year.

• The initial interview will be conducted via video conferencing.

• You will be contacted via e-mail if you are considered for the position, and your interview will be scheduled within one week from our notice.

• Follow-up interviews will be conducted onsite.

Apply for the position today!