IT Services Delivery Technician

Location: Michigan, USA

 

Passion4Tech + Creativity + Fun =
Systems X Team Member

ABOUT YOUR ROLE WITH US

As an IT services Delivery Technician, you will primarily support our awesome customers in the ongoing maintenance and support of their network and desktop environment. You will also provide end-user assistance, remote monitoring, problem resolution, data entry, and perform scheduled onsite visits. This position requires that you provide first-level support to clients in a professional, cheerful manner to ensure a clear understanding of the issue and the next steps for resolution.


 

REASONS TO JOIN OUR TEAM

OUR CUSTOMERS

Your contributions will have a direct impact on our customers. Many of them are among the best in their industry, and your involvement will provide you with tremendous insight and knowledge on how we help them leverage their technology to fulfill today’s digital transformation initiatives.

CHALLENGED AND NEVER BORED

Systems X is not limited to one industry or geographic location. We have separate lines of business that support all company sizes, from SMB to Fortune 500 in industrial, health care, services, and financial sectors around the world. You will have the opportunity to experience different company cultures, processes, and emerging technologies. You will get to meet and work with talented people who share your purpose and have fun doing it.

YOUR SUCCESS IS OUR SUCCESS

As one of our team members, you will never be alone in tackling challenging activities. We are ONE, and as such, we help each other on a continuous basis to ensure everyone succeeds so that we continue to earn our customer’s trust and provide them with unmatched value. You will be a respected team member and encouraged to think and contribute with an entrepreneurial mindset, and you will find support every step of the way. Everyone at Systems X is committed to serving each other!

THE SYSTEMS X FAMILY

Our culture is centered around inclusion, respect, and service to each other. Together, we have built our business to provide a sustainable work environment that provides an adequate life balance each team member deserves. There is genuine care here where lasting friendships are conceived. Laughs and great conversations are encouraged. Everyone works hard, and that commitment is rewarded by the customer and peer respect. Our open-door policy keeps us true to our values, and we proceed with all we do transparently to benefit from everyone’s input. We are ONE.

THE BENEFITS!

We enjoy a flexible working environment in a relaxed setting. Yes, we party to celebrate accomplishments, and we have lots of surprise lunches. Our VIP lounge is the perfect place to chill and engage your peers in conversation. Your pay is competitive, and your healthcare benefits will ensure you can rest easy if you need care for yourself or your family. Enjoy well deserved paid vacation and ramp up on those days quickly too! No more waiting years and years for a measly extra day! Rollover your 401K, or let’s get you started on one so you can one day sit back at the beach and be an angel investor.

  • 401(k) with matching

  • Health Insurance (BCBS of Michigan)

  • Dental & Vision Insurance

  • Health savings account

  • Life insurance

  • Salary Position with Paid time off

  • Professional development assistance


 

YOUR IMPORTANT ROLE

As an IT services Delivery Technician, you will participate in several activities that promote the optimum operation and security of our customer's IT environment.

 This includes:

  • Remote and onsite Level I and II client end-user support for hardware and software.

  • Remote and onsite Level I LAN/WAN connectivity, routers, firewalls, and security support.

  • Support technical issues involving Microsoft core business applications and operating systems.

  • Maintain support documentation and update the ticketing system as required.

  • Set up accounts and equipment for new users and manage user access.

  • Diagnose end-user system failures and implement repair solutions.

  • Diagnosis of client IT environment performance issues.

  • Desktop/Laptop/Workstation/VM imaging.

  • Manage Active Directory policy changes.

  • Manage software license provision and deployment.

  • Manage client servers, email, and web services.

  • Replacement of field-serviceable parts.

  • New client onboarding support.

  • Cyber incident remediation.


This may also include:

  • Install and configure wireless networking equipment.

  • Support the sales function and Cyber Security team with prospect assessments.

  • Provide remote support, software loading, and troubleshooting for handheld and tablets.

  • Assist and mentor new team members as needed.

  • Participating in video content for marketing purposes.


 

TECHNOLOGIES YOU WILL USE HERE

  • Remote Management Tools.

  • Service Desk Portal.

  • Proprietary in-house developed software.

  • Cloud-based Project Management and Collaboration tools.


 

KNOWLEDGE & SKILLS NEEDED FOR THE ROLE

  • Technical awareness: the ability to match resources to technical issues appropriately.

  • Interpersonal skills: such as communication skills, active listening, and customer care.

  • This role requires high interaction with clients, you must be a patient listener and an effective communicator.

  • Team player capable of building strong peer and interpersonal relationships.

  • Ability to work independently and as part of an integrated, collaborative, and global team.

  • Ability to demonstrate initiative and meet deadlines.

  • Solid problem solving, organizational and analytical abilities.

  • Familiarity with industrial environments.

  • Self-starter with a sense of urgency.

  • Diagnosis skills of technical issues.

  • A propensity for continuous learning.


 

IMPORTANT FOR YOU TO HAVE

  • Bachelor's Degree or equivalent technical experience.

  • One (1) to Two (2) years of experience working as an IT support resource.

  • Strong written and oral communication skills in English.

  • Typing skills to ensure quick and accurate entry of service request details.

  • Understanding of support tools, techniques, and how technology is used to provide IT services.

  • Basic understanding of networking principles: Client-Server networking TCP/IP Routing DNS DHCP.

  • Basic knowledge of CAT5 wiring.

  • Basic knowledge of wireless security and wireless client configuration.

  • Entry-level knowledge of Active Directory.

  • Ability to perform basic user account administration.

  • Basic understanding of network firewall/security technology.

  • Malware and Spyware removal experience.

  • Troubleshooting fundamentals.

  • Ability to maintain confidentiality.

  • Excellent organization and documentation skills.

  • Must be comfortable with video conferences.

  • US Drivers License.

  • Ability to travel to customer locations as needed up to 20%-40% of the time.


 

CANDIDATE PRIORITY CRITERIA

  • Three (3) plus years of experience working as an IT support resource.

  • A preference for individuals that have already worked in an IT Managed Service Provider environment.

  • Demonstrated commitment to personal growth in the information technology field. 

  • MacOS experience is a plus. 

  • Fluency in other languages, such as Spanish, is a plus.


 

IMPORTANT TO KNOW

  • Your Reporting Location is Chesterfield, Michigan.

  • You will contribute during a 40 Hour Work Week.

  • A background and drug screening check will be conducted if an offer of employment is made.

  • We offer a flexible working environment, and all positions are remote-office capable.

  • We offer a strong platform for growth that enables professional and salary advancement.

    • There are many opportunities for professional development paths within Systems-X, such as advanced consulting, project management, shop floor integration, advanced software development, and more!


 

HIRING PROCESS TIMELINE

  • We’ll be accepting applications for this position through the end of the year.

  • The initial interview will be conducted via video conferencing.

  • You will be contacted via e-mail if you are considered for the position, and your interview will be scheduled within one week from our notice.

  • Follow-up interviews will be conducted onsite.

 

Apply for the position today!